What People Want From You

Accounting is a people business — most accountants spend a lot of time working directly with staffers, colleagues, superiors, clients and maybe-clients. When dealing with them, remain positive and ask yourself, “What can I do to make this person be glad that we talked?” Personnel consultants, Arnold Sanow and Sandra Strauss, suggest developing deeper connections by trying to:

1. Solve a problem
2. Relieve their stress
3. Extend empathy
4. Listen attentively
5. Lift spirits
6. Save them time or money
7. Help them make money
8. Nurture their potential
9. Provide support
10. Acknowledge their work
11. Appreciate their contributions
12. Give genuine compliments
13. Surprise and delight them
14. Enhance their self-image or feelings of self-worth


To read more about what people want, visit CPA Trendlines.