Customer Loyalty

In today’s hyper-competitive market, professionals can assume that their top clients are their competitor’s top prospects. As such, progressive firms deploy systems to measure, and subsequently manage, the level of satisfaction within their key client relationships.

The Growth Partnership is the profession’s leader when it comes to helping businesses establish an objective measure of client satisfaction and can boast clients throughout the United States and in over 20 other countries around the world. Utilizing the proven Net Promoter ScoreTM (NPS) Methodology, the TGP survey system is an online platform designed to provide businesses with a tool to easily measure customer sentiment.

The highly customizable system includes:

  • Net Promoter Score calculated and updated in real time;
  • Unlimited questions and the ability to create multiple surveys;
  • Various question format and response scale options to choose from;
  • Compelling dashboards that succinctly capture survey results;
  • Survey completion notifications;
  • Customizable logic / action options based on survey response data;
  • Optimized for mobile;
  • Public API interface and integration with the ABLE Customer Experience Platform;
  • Store contact information for future surveys;
  • Custom reporting options with multiple export and printing options;
  • Fixed annual fee. No cap on the total number of surveys you can send;
  • Unparalleled customer service and support.
  • Optional E.U. server and GDPR compliant;
  • Optional add-on customer loyalty training offered through The Growth Partnership