Humanizing Customer Experience Through Technology
This article discusses how the world we live in is becoming highly digitalize, and with that, businesses need to adapt to meet customer’s needs. However, if you focus solely on return-on-investment metrics and put pressure on results, technology is only being half utilized. The other half is making sure the customer is nourished through their journey, and personalization is a great place to start. Be sure to check out this link for more information!
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